Responsible Gaming

Gambling is meant to be entertainment. When it stops being that, the healthiest move is to step away — quietly, without apology, and with help if help is useful.

Our position

• All events are strictly 18+, or the higher age required by the host country.
• Every host venue we work with is fully licensed and operates under a local regulator. We do not organise events at unlicensed premises.
• Our floor staff are briefed to discreetly pause a guest who appears intoxicated, distressed, or playing outside their stated limits.
• A guest may set a personal loss limit or session length in advance and we will hold them to it, on request, at the cage.
• Any guest may request a self-exclusion from the circuit — temporary or permanent — by writing to contact@workstep.com.pl. It is honoured immediately and without further correspondence.

Signs that play is no longer entertainment

• Spending more time or money than you had planned to.
• Chasing losses or borrowing to play.
• Hiding the extent of your play from people close to you.
• Feeling anxious, guilty, or irritable when you are not playing.
• Neglecting work, family, sleep, or health because of the game.

If any of these feel familiar, it is worth talking to someone.

Where to get help

The following organisations offer free, confidential support in several European languages:

• Poland — Uzależnieniom.pl, tel. 801 199 990, uzaleznieniabehawioralne.pl.
• Europe-wide — GamblingTherapy.org — online support in 30+ languages.
• Germany — BZgA helpline, tel. 0800 137 2700.
• France & Monaco — Joueurs Info Service, tel. 09 74 75 13 13.
• Italy — TVNGA / Telefono Verde, tel. 800 558 822.
• Czech Republic — Národní linka pro odvykání, tel. 800 350 000.

Talking to us

If you want to step away from the circuit, adjust your limits, or simply talk to a person before an upcoming event, write to contact@workstep.com.pl. The correspondence is handled personally and stays confidential.